Terms & Conditions

Effective date: 2 November 2026

These terms and conditions apply to every order you place on smokecali.co.uk, by WhatsApp or by email. Please read them before you order. By placing an order you confirm that you have read and accepted them. Nothing in these terms affects your statutory rights as a consumer.

1. About us

This website is operated by SMOKE CALI LTD (“Smoke Cali”, “we”, “us”), a company registered in England & Wales with company number 16543027. Our registered office and shop is at 5 Sagar Street, M8 8EU, Manchester, United Kingdom. You can contact us by email on smokecaliltd@gmail.com or by phone / WhatsApp on 07473 108067.

2. Age restriction (18+)

Our products are smoking accessories and related items and are sold only to people aged 18 or over. By placing an order you confirm that you are at least 18 years old. We may ask for proof of age and may cancel and refund any order where we reasonably believe the purchaser is under 18. Goods will not be left with, or delivered to, anyone we believe to be under 18.

3. Using this website

You may use this website for lawful purposes only. All content, images, designs and trade marks on it belong to us or our licensors and may not be copied or reused without our written permission. We aim to keep the website accurate and available, but we do not promise that it will be free of errors or interruptions.

4. Placing an order and forming a contract

1. Product pages describe our goods and minimum order quantities. Photographs are illustrative; colours and finishes may vary slightly.
2. When you click “Pay Now” or send us an order by WhatsApp or email, you are making an offer to buy the goods. You can correct input errors before you pay.
3. After your payment is confirmed we will email you an order confirmation. The contract between you and us is formed when we send that confirmation (or, for goods ordered by WhatsApp or email, when we confirm your order to you).
4. All goods are subject to availability. If an item turns out to be unavailable, or we cannot accept your order for any other reason (for example a pricing error, or we cannot verify your age), we will tell you promptly and refund anything you have already paid.

5. Prices and payment

• All prices are in pounds sterling (GBP) and are the prices you pay. Delivery is shown separately at checkout before you pay.
• We take care to price accurately. If we discover an obvious pricing error after your order, we will contact you and you may confirm the order at the correct price or cancel it for a full refund.
• Card payments are processed securely by Viva.com. When you click “Pay Now” you are taken to Viva.com’s secure payment page. We accept the payment methods shown at checkout (such as Visa, Mastercard, Apple Pay and Google Pay). Your card details are entered only on Viva.com’s page and are never seen or stored by us.
• Payment is taken when you place your order. Refunds are made to the original payment method.

6. Delivery

We deliver to UK addresses only, by Royal Mail Tracked 48. Each product shows its own UK postage, or free UK delivery. When you order several items you pay the highest postage once. Postage is not added together, and ordering more than one of the same item does not increase it. If every item in the basket includes free delivery, postage is £0.

In-stock orders are normally dispatched within 2–3 business days and usually arrive 2–3 working days after dispatch. These are estimates, not guaranteed delivery dates. Custom orders take 5–7 business days after design approval. Full details, including cut-off times, are on our Delivery page. Risk in the goods passes to you when they are delivered to your address; ownership passes when we have received full payment.

If your order has not arrived within 30 days of the date we confirmed it, please contact us and we will investigate with the courier and, where appropriate, resend or refund.

7. Your right to cancel (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 days, without giving a reason. The 14 days start on the day after you (or someone you nominate) receive the goods. If your order is delivered in several parts, the period starts the day after the last part arrives.

How to cancel

• Email smokecaliltd@gmail.com (or write to us at 5 Sagar Street, M8 8EU, Manchester, United Kingdom) with a clear statement that you wish to cancel, your name, your order number and the goods concerned. You may use the model cancellation form below if you wish, but you do not have to.
• Please send the goods back to us without undue delay and within 14 days of telling us you want to cancel. Email us first so we can give you the return address and a reference.
• The goods must be unopened, unused and in the condition you received them. You are responsible for taking reasonable care of them until we receive them, so we recommend a tracked service and keeping proof of postage.

Refunds

• We will refund the price you paid for the goods and the standard delivery charge within 14 days of receiving the goods back (or of you providing proof that you have sent them back, if earlier).
• Refunds are made to the original payment method.
• You pay the cost of returning the goods unless they are faulty or not as described (see section 8).
• We may reduce the refund if the goods have lost value because you handled them more than was needed to check what they are and how they work.

Goods that cannot be cancelled

• Sealed goods which are not suitable for return for health-protection or hygiene reasons, if you have unsealed them after delivery (for example opened mouthpieces, pipes, vaporiser parts or similar items).
• Goods made to your specification or clearly personalised (see section 9).

Our Returns & Refunds page sets out the process in more detail.

Model cancellation form (complete and email only if you wish to cancel)

To SMOKE CALI LTD, 5 Sagar Street, M8 8EU, Manchester, United Kingdom, smokecaliltd@gmail.com: I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [description of goods], ordered on [date], received on [date]. Name: [your name]. Address: [your address]. Order number: [order number]. Date: [date].

8. Faulty or damaged goods

We are legally required to supply goods that are of satisfactory quality, fit for purpose and as described. Under the Consumer Rights Act 2015, if goods are faulty, damaged on arrival or not as described you are entitled to a remedy: a refund if you reject them within 30 days of delivery, or a repair or replacement (and in some cases a price reduction or refund) afterwards.

• Please email smokecaliltd@gmail.com as soon as you can, with your order number and photographs of the problem.
• If goods are faulty or not as described, we will pay the reasonable cost of returning them (or collect them) and will refund, repair or replace as the law requires.
• Please check your parcel on delivery and tell us promptly about any damage in transit.

See Returns & Refunds for how to report a fault.

9. Custom and personalised orders

Goods that are printed, made or personalised to your specification (for example custom-designed Cali Packs) cannot be cancelled for change of mind once production has started, because they are made to your requirements. Your statutory rights for faulty or not-as-described goods are unaffected. Please check artwork carefully before you approve it: we produce what you approve.

10. Our liability

We are responsible for foreseeable loss and damage caused by our breach of these terms or our negligence. We are not responsible for loss that was not foreseeable, for business losses, or for delays caused by events outside our reasonable control (such as courier disruption, severe weather or industrial action). Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited, including your statutory rights as a consumer.

Our products are intended for lawful use by adults only. You are responsible for using them safely and in line with the law and any instructions supplied.

11. Privacy

We use your personal data to take and deliver your order and to run our business, as explained in our Privacy Policy.

12. Changes to these terms

We may update these terms from time to time. The version in force when you place your order is the one that applies to that order. The effective date is shown at the top of this page.

13. Governing law and disputes

These terms and any contract between us are governed by the law of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in your local courts. If you have a complaint, please contact us first so we can try to put things right.

14. Contact us

SMOKE CALI LTD, registered in England & Wales, company number 16543027.
5 Sagar Street, M8 8EU, Manchester, United Kingdom
Email: smokecaliltd@gmail.com
Phone / WhatsApp: 07473 108067